How can we help you?
Frequently Asked Questions
(FAQ)
ACCOUNT INFORMATION
How do I open account with Iyamoye Microfinance Bank?
- Click on the Open an Account button on the Home Page.
- Complete necessary details and upload relevant documents
- Visit our physical office
- Call our customer care on +2349035113741
What types of account does Iyamoye Microfinance Bank Offer?
- Savings accounts
- Current accounts (Individual, Sole Proprietorship and Corporate)
- Fixed deposit accounts
How can I obtain my account statement?
- Through online request
- Visit our office
How can I update my account information?
- Through personal request
- Visit our office
How doI check my account balance?
- By sending request
- Visit our office
Can I open multiple accounts with Iyamoye MFB?
- Yes
What document do I need to provide to open an account?
- Account opening documents
LOAN SERVICES
Does Iyamoye MFB offer loans?
- Yes, please check our loan section for more information
How do I apply for a loan?
- Click of Loan Request button on the apply for loan page
- Visit our office to speak with a loan officer
What are the eligibility criteria for obtaining a loan?
- Click on the loan eligibility link on the loan products for more information.
How long does the loan approval process typically take?
- Upon successful completion of customer’s required documentation
How do I determine my loan repayment schedule?
- Use our online loan calculator
- Speak to our customer service
What collateral is required for securing a loan?
- Collateral requirements vary based on the loan type.
What is the maximum tenure I can obtain on my loan?
- Loan tenure depends on the loan type
DEPOSIT AND WITHDRAWAL
How do i make a deposit into my account?
- Direct transfer to your account from any bank app or POS terminal.
- Visit our office and fill out a deposit slip.
How do a withdraw money from my account?
- Internet/Mobile banking will be available soon
- Request account withdrawal by sending mail to us
- Visit our office and fill out a withdrawal slip or present a cheque.
Are there limits to the amount I can withdraw at once?
- Withdrawal limits are subject to CBN cash-lite/cashless policy
How do I deposit cheque into my account?
- Visit our office for cheque deposit
ONLINE BANKING AND MOBILE APP
How can I signup for online banking?
- Online and mobile banking will be available soon
What services will be available on the online banking platform?
- Account opening
- Checking account balance
- Instant transfer between accounts
- Bill payment
- Airtime/Data recharge
When will the online banking service will be available
- We will communicate with our customers as soon as we launch our mobile banking platform
What should I do if I suspect unauthorized activity on my account?
- Contact our customer service at 09035113741 between the hours of 8am-4pm (Mon-Fri).
- Send a mail to frauddesk@iyamoyemicrofinancebank.com
CUSTOMER SUPPORT
How do I contact customer support if I have question or issue?
- You can contact our customer support via phone at Front Desk +2349035113741, or use our contct us page. We are here to assist you with any questions or concerns
What are the operating hours of the customer service?
- Our customer service operates from 8:00am to 4:00pm, Mondays to Friday
What happen when I make enquiries outside operating hours?
- We will peg your enquiries to the next working hour and prioritize your response as to that effect
Miscellaneous
Can I request a transfer without visiting the bank?
- Yes, you can send a transfer request from your authorized detailed associated with your account
How do I cancel or stop cheque payment?
- Visit our branch and inform your account officer as soon as possible
What do I do if I receive a suspicious email or message claiming to be from the bank?
- If you receive a suspicious email or message, do not respond or click on any link. Forward the message to frauddesk@iyamoyemicrofinancebank.com and contact our customer service unit.