Description

About Us:

Iyamoye Microfinance Bank is a leading financial institution across Ijumu dedicated to empowering individuals, small businesses, and communities through innovative financial solutions. We seek a highly motivated and customer-focused Customer Service Representative to join our team.

Job Summary:

Provide exceptional customer service, respond to inquiries, resolve issues, and promote our financial products to drive customer satisfaction and loyalty.

Requirements:

1. Bachelor\\\\\\\'s degree in Business Administration, Marketing, or related field.

2. 1-2 years of customer service experience in a financial institution.

3. Excellent communication and interpersonal skills.

4. Strong problem-solving and conflict resolution abilities.

5. Proficient in Microsoft Office Suite.

6. Familiarity with banking software (e.g., Finacle, T24).

7. Ability to work in a fast-paced environment.

Key Responsibilities:

1. Handle customer inquiries via phone, email, and in-person.

2. Respond to customer complaints and resolve issues promptly.

3. Provide product information and promote financial services.

4. Process customer transactions accurately.

5. Maintain accurate records of customer interactions.

6. Identify cross-selling opportunities.

7. Collaborate with internal teams to resolve customer concerns.

8. Participate in training and development programs.